Peacocks Awards Fulfilment Contract to Zendor

Press Release

By: Zendor
14 November 2007

Zendor, the Manchester-based end-to-end fulfilment expert, has won a contract with Peacocks, the great value fashion store. Zendor will fulfil all orders, taken through its new transactional website http://www.peacocks.co.uk, by providing a full range of fulfilment and call centre services. Peacocks awarded the contract to Zendor after the companies spent 12 months working closely together to define and develop a launch and roll-out strategy for the e-retail market.

Zendor will be providing Peacocks with fulfilment services which will include goods receipt, warehousing, pick/pack, home delivery, and returns. Zendor’s call centre will provide support for all customer order enquiries.

All fulfilment services will underpin Peacocks online strategy; the businesses worked closely together to carefully develop a proposition which would appeal to Peacocks customer base and encourage long-term business growth and return on investment.

Fiona Fairweather, E-commerce Manager at Peacocks says, “We were confident in the online proposition developed with Zendor and required a provider who could match our expectations for fulfilling it. Zendor will work with us to protect our fashion brand as we launch online and help to grow and strengthen our position in the marketplace.”

Red Technology, a web solutions provider, will be designing, developing and managing the e-commerce interface of the Peacocks website.

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